Delivery & Returns
Shipping within Singapore is free. All orders within Singapore will be dispatched within 1-2 working days.
Orders are dispatched within 1-2 working days.
Orders are shipped with DHL Express service that takes 2-6 days to reach the delivery destination (subject to customs clearance). To keep informed of any delays that occur as a result of customs inspections please refer to your DHL tracking reference.
All rest of the world shipments are sent by DHL Express at your own expense.
All shipments sent with DHL require a signature as proof of delivery. Shipments with DHL are insured whilst in transit from Akosée until the parcel is signed for, at which point responsibility for your purchased goods passes to you. The tracking information is available in your account information once a shipment has been generated with DHL. You may use this to track your parcel at www.dhl.com. If your tracking information is not available, please email firstname.lastname@example.org.
DHL may authorize parcels to be left at an agreed location (eg. Outside the delivery address). A signed note will be required, and this will be used as proof of delivery. Customers that authorize this form of delivery do so at their own risk. Neither DHL nor Akosée are responsible for lost/stolen parcels.
DUTIES & TAXES
Taxes and duties are calculated according to your shipping destination. The online prices shown to shipping destinations for rest of the world excluding Singapore are excluding Duties.
International orders are shipped on a DDU (Delivery Duties Unpaid) basis. This means that any duties and taxes incurred in the country of destination are the responsibility of the customer. If a shipment is refused, we will do what we can to nullify the customs charges and have the shipment returned to AKOSÉE. We cannot guarantee that customs charges can be voided for a refused shipment. In this case, we will deduct the amount from your refund.
WORLDWIDE SHIPPING DESTINATIONS
We endeavor to ship worldwide however exceptions may arise depending on the laws of the country where the item is being shipped.
Customs charges vary depending on the country of delivery. If you are concerned about incurring high customs charges, we recommend you ask your local customs office about their rates.
Please also note that your shipment/order cannot be classed as personal effects/personal use as your shipment is coming from Akosée as a business to yourself as a consumer. Therefore, you are responsible for import duties/taxes at your local customs office. Duty and taxes incurred in the country of destination are the responsibility of the customer. When you placed your order, you agreed to our terms and conditions of purchase.
Pre-ordered items will be charged in full and secured for you as soon as the order is placed. Once your order has arrived we will be able to ship your item directly to you. If you combine your pre-ordered item with items currently available the order will be shipped separately.
The returns policy for pre-orders is the same as for all other orders.
To make a request for a return for a refund or exchange please follow the steps below:
1. Get in touch with us at email@example.com within 48 hours of receiving your order.
2. Request a Return stating reason for Return.
3. Receive a Return Authorisation from firstname.lastname@example.org. Include your original receipt in the returned parcel ensuring that your
4. Return Authorization number is clearly written on the
receipt. Any returned items that are not accompanied by a Return Authorisation number will not be accepted. You must first contact email@example.com to initiate the return stating your reason.
Please send returned items by registered post/DHL and keep your proof of postage certificate, Akosée cannot be responsible for goods lost or damaged in transit. The shipping costs are your responsibility.
5. Send your return to:
AKOSÉE PTE.LTD.111 North Bridge Road, #08-16 Peninsula Plaza, Singapore (179098).
If you have questions, please contact us at firstname.lastname@example.org for clarification.
AKOSÉE accepts returns and exchange requests made within 14 days from when the order has been received by you. Returns received after the 14 day period and up to 28 days will only be accepted at the discretion of AKOSÉE for a credit. Store credit is valid for 1 year from issue date. Returns received after the 28 day period will not be accepted and will be returned to you.
The products you return must be in new and unworn condition with all the original packaging and garment tags still attached. We do not accept any item with any indication that it has been used. In such cases, the item will be returned to you.
If you wish to receive a refund we will re-credit the original purchaser's credit card for the sum paid less any taxes and duties and less the postal costs.
If you would like to exchange an item, you will need to return the original item and then place a new order. You will receive a full refund for the original item, according to our returns policy.