Shipping within Singapore is free. All orders within Singapore will be dispatched within 1-2 working days.
Orders are dispatched within 1-2 working days.
Orders are shipped with DHL Express service that takes 2-6 days to reach the delivery destination (subject to customs clearance). To keep informed of any delays that occur as a result of customs inspections please refer to your DHL tracking reference.
All rest of the world shipments are sent by DHL Express at your own expense.
All shipments sent with DHL require a signature as proof of delivery. Shipments with DHL are insured whilst in transit from Akosée until the parcel is signed for, at which point responsibility for your purchased goods passes to you. The tracking information is available in your account information once a shipment has been generated with DHL. You may use this to track your parcel at www.dhl.com. If your tracking information is not available, please email firstname.lastname@example.org.
DHL may authorize parcels to be left at an agreed location (eg. Outside the delivery address). A signed note will be required, and this will be used as proof of delivery. Customers that authorize this form of delivery do so at their own risk. Neither DHL nor Akosée are responsible for lost/stolen parcels.
DUTIES & TAXES
Taxes and duties are calculated according to your shipping destination. The online prices shown to shipping destinations for rest of the world excluding Singapore are excluding Duties.
International orders are shipped on a DDU (Delivery Duties Unpaid) basis. This means that any duties and taxes incurred in the country of destination are the responsibility of the customer. If a shipment is refused, we will do what we can to nullify the customs charges and have the shipment returned to AKOSÉE. We cannot guarantee that customs charges can be voided for a refused shipment. In this case, we will deduct the amount from your refund.
WORLDWIDE SHIPPING DESTINATIONS
We endeavor to ship worldwide however exceptions may arise depending on the laws of the country where the item is being shipped.
Customs charges vary depending on the country of delivery. If you are concerned about incurring high customs charges, we recommend you ask your local customs office about their rates.
Please also note that your shipment/order cannot be classed as personal effects/personal use as your shipment is coming from Akosée as a business to yourself as a consumer. Therefore, you are responsible for import duties/taxes at your local customs office. Duty and taxes incurred in the country of destination are the responsibility of the customer. When you placed your order, you agreed to our terms and conditions of purchase.